STEP ONE:When your Flight will arrive at King Abdul Aziz International Airport at Jeddah, you will be transfer by Saudi Airlines Ground handling Staff to the designated Buses. You would be transfer to the Arrival Hall.
STEP TWO: At Jeddah airport BROTHERS and SISTERS pilgrims are made to sit in separate Immigration Hall before called for Immigration Service. After Immigration you go through the Customs for luggage clearance. [Processing time AT Jeddah Airport some where around 3 to 5+hrs please be Patient, where as at the Madina Airport it will be the same procedure but from 1 Hour to 2 hours]. Your Group Leader will be with you all this time.
STEP THREE: While you are waiting for these procedures, the crew will bring your luggage on in the Customs Hall which is the next adjacent Hall to immigration Hall. After immigration then you would proceed to Step 4 which would be Customs procedure.
Then you identify your luggage and bring to the exit gate where the crew will put your luggage on the large trolley then either designates one person from your group to follow the trolley or you may follow the trolley to make sure where your luggage is being held. Then alternate between your groups to make sure that everyone gets to complete step 3.
PLEASE KEEP YOUR PASSPORT AND TICKETS WITH YOU AND SOME ONE WILL HELP YOU TO FILL OUT YOUR ARRIVAL CARD WHICH YOU WILL RECIVE AT THE AIRPLAIN BEFORE LANDING.
STEP FOUR: Outside of the customs area, the workers of the Unified Agents Office will detach Haj Draft which we have staple on your Passport (This is the Moullim charges). At the counter they will attach stickers for their services and keep your Passports. You will receive a CARD which will be the same for every one. Your Passport will be kept by the Saudi Immigration Authority till you finish the Hajj. DO NOT WORRY. KEEP THE CARD & RETURN TO US WHEN YOU HAVE BEEN ASKED.
Our local ground staff would be waiting for you with Boarding Card for you to travel from Jeddah to Madina where as at Madina they will be waiting with the ground transportation to transport you to the Hotel.
Those who are traveling from JFK to JED than you will get the Boarding Card by our staff at the Jeddah Terminal. Please follow their instruction, go to Saudi Arabian Airlines check in counter and show them you're Jeddah-Madinah Boarding Card and they will be checking your luggage.
You and your luggage will be boarded per flight schedule. Since, they have shuttle flights running every hour to Madinah.
If you are traveling alone please remember to follow the instruction and meet our representatives. They have all your information prior to your arrival at Jeddah or Madina. Advise us of your flight # and departure time by calling one of the numbers below:
USA Haj Mission Haj Coordinator is available at the airport to greet you or the group.
Upon boarding the flight to Madinah, your passports will be collected. When you arrive at Madina airport proceed to Baggage Claim and collect your luggage and upon exiting Airport doors, Madinah Airport workers will give your card or token with your "Maktub Number" where they will keep your passport!...
IMPORTANT! DO NOT FORGET TO COLLECT THE CARD AGAINST YOUR PASSPORT BEFORE EXITING THE AIRPORT. IF YOU FORGOT TO TAKE OR MISPLACE THIS CARD IT WILL BE HARDSHIP TO US TO LOCATE THE PASSPORT. AT THIS POINT ON YOUR PASSPORT WILL BE KEPT WITH THEM.
LUGGAGE LOST: - Please submit your complaint at the Baggage counter of the respective airport where you discovered this problem. We need your baggage lost report for follow up. Our highly skill and trained staff would be happy to follow up if you give the entire necessary toll.
Finally wait for our staff, outside the airport, if you choose or you may get a Taxi outside the airport and show your "Hotel Info card" enclosed in your package.
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